Privacy policy

Information you provide

When you send an enquiry, we receive the information you choose to provide, including your name, work email and message. Please avoid including sensitive personal information that is not needed for the conversation.

Technical and preference data

The website may receive basic device, browser and visit information needed for security and operation. Optional analytics or marketing technologies are used only according to the choices available in the cookie preferences panel.

• Necessary preferences that keep the website working
• Analytics preferences if you choose to enable them
• Security and diagnostic information used to protect the service

How we use information

We use enquiry information to respond, understand the services you are interested in, maintain a record of the conversation and improve how the website explains our work. We do not sell personal information.

Service providers and transfers

We may use carefully selected providers for hosting, email delivery, analytics or security. They receive only the information needed to provide their service and are expected to protect it. Some providers may process information in another country, subject to appropriate contractual and legal safeguards.

Retention and security

We keep enquiry information only for as long as it remains useful for the conversation, our records or a legal obligation. We use reasonable organisational and technical measures to protect information, while recognising that no internet service can promise absolute security.

Your choices

You may ask to access, correct or delete information connected with a website enquiry, withdraw a consent based preference or raise a concern about how information has been handled. Use the contact form and include enough detail for us to locate the relevant conversation.

Children

The website and Alstenia services are intended for businesses and are not directed to children. Please do not submit information about a child through the enquiry form.

Changes and contact

We may update this notice when the website, our practices or applicable requirements change. The reviewed date will be updated with any material revision. Questions about this policy can be sent through the website contact form.